Perfect Pet Gift Box for Pets and their Pawrents - Festive Dog

• Following receipt of your delivery, we would be grateful for any feedback you can offer to help us improve our service.  If you can spare a few minutes to share your experience, please email us at hello@perfectpetclub.co.uk
• If you use Facebook or Instagram and post a picture of your pet with their gift box, remember to tag @perfectpetpatisserie - ambassadors who tag us will always be noticed and in with a chance of winning fantastic prizes throughout the year!

 

How it Works - for Single Purchases / Gifts

 

• Please remember to let us know your required delivery date as one off / gift purchases are made to order based on this.
• You are able to choose between standard, bespoke and surprise box options.
• If you choose a bespoke option, we will email you to discuss your requirements. Please take a look at the brands we work with (see the Brand Collections page) prior to purchasing any of our box subscriptions as we can only provide products from the specified brands at this time.
• If you refer us to a friend and they purchase a box from us, you will receive 10% off your next order - and they will receive a free gift!  Please ask your referrals to write your full name and postcode in the “notes” field at checkout so we can honour your rewards!

 

How it Works - for Subscriptions

 

• Order by the 25th of the month and your box will be sent out on the 1st of the following month.
• Orders received between the 26th and last day of the month may be deferred to the month after; however if we have enough stock left we will send your order as soon as we can.
• You are able to choose between standard, bespoke and surprise box options - and can change your mind or cancel at any time by emailing us at hello@perfectpetclub.co.uk  Please let us know about any alterations to your order by the 25th of the month.
• If you choose a bespoke option, we will email you to discuss your requirements. Please take a look at the brands we work with (see the Brand Collections page) prior to purchasing any of our box subscriptions as we can only provide products from the specified brands at this time.

 

Concerns

 

hello@perfectpetclub.co.uk

 

• If you are unhappy with your box at any time, please email us to share your concerns and we will do everything we can to provide a solution.
• We will never pack damaged products into your box; therefore if any item arrives damaged it will be the courier at fault - who we can claim compensation from, so please let us know if you experience any issues so we can inform the company immediately.
• If you experience any issues with individual products - please email us with full details and photographs where relevant.
• If you receive a product that you would rather not see in your box again, please let us know.
• If you are not happy with the contents of any box you receive, please return it to us in its unused condition at your earliest convenience and we will happily provide an alternative selection.
• You will need to pay the postage fee for any returns.
• We only issue refunds for damaged / defective products which have evidently not been used or tampered with and are in the original packaging.

** This item can be available for collection from Animal Magic Family Pet Retreat 7 days a week.

** Please allow at least 3 working days (5 including postal delivery) when ordering online unless you have contacted us first to agree otherwise.

** We cannot post or deliver on a Sunday.

** Always tell us (using the notes section at checkout) if you need your order to arrive by / on specific date. We will get in touch if this is not possible.

** Our minimum order for guaranteed time slot hand delivery is £25.00. 

** We will not make your order without full payment.

** Please get in touch if you are unsure about anything before ordering, especially for last minute orders.

** Current Shop Opening Times: Monday to Sunday 10:30am to 3:30pm. Please contact us if you would like to arrange a visit outside of these times.