Do I need to join Perfect Pet Club to access the National Pet Health Service?

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The National Pet Health Service is a non profit organisation funded by Perfect Pet Club Members and voluntary donations made by the general public. As major contributors, Members will be invited to have their say when it comes to making important decisions, ensuring that the goals of the organisation will be kept in our nations hearts and minds. It will never be controlled by the government or corporate bodies, and being a CIC will receive substantial tax relief meaning the majority of income will be spent on its ongoing Objectives.

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Though we feel our Perfect Pet Club Membership programme is the most beneficial option to pet owners and their pets, we do also offer low cost veterinary services to all.

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I came on here thinking it was going to be a free service! Why is it not free?

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Erm... not much is free these days... Firstly, the NHS is not free (it's paid for by our taxes and National Insurance). Secondly, pet ownership is a personal choice and once we make the decision to welcome them into our lives, it is our responsibility to pay for and care for them.

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However! Joining Perfect Pet Club is the next best thing. Your monthly payments will be a fraction of the cost of any Membership benefits you choose or need to take advantage of. Most importantly you can relax knowing that whatever happens, your pet(s) will receive the best veterinary care whenever they need it.

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I have joined and registered... what next?

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We will be in touch as soon as we can to discuss your Membership Package and confirm information for each of your benefits. You will then receive a Welcome Pack containing everything you need to know. Following that, you only need to get in touch to make changes to your personal profile. We will get in touch with you 2-3 weeks before your Membership is due for renewal to organise the following years Package and benefits.

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What happens when my pet needs to visit the vet?

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All new Members are exempt from using our veterinary services for 28 days from the date of joining. This is simply to avoid an influx of unhealthy pets overwhelming our facility and organisation. If you are a new Member and your pet requires veterinary assistance during this 28 day period, you will be billed at the time of appointment. Please enquire if you would like to discuss the potential cost of your interim visit.

 

Initially all health, wellness and care elements of the Perfect Pet Club Member benefits will be operated from our flagship centre, Animal Magic Family Pet Retreat, Health & Wellness Centre which is based in Oakworth, West Yorkshire, BD22 0QJ. As a Member it would be your responsibility to travel to us at this location, so please factor this into your decision making process prior to joining up.​

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Additional centres will be added to this page as our organisation grows. We are currently searching for suitable properties around Leeds, Blackburn, Southport, Manchester and Harrogate. Our vision is to open a centre across every 30 miles of the UK, though we can only do this with your help!

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Will the price go up?

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Prices are fixed for the term of your Membership (12 months from the date of joining and each renewal). We will review the prices of each Package every January and adjustments may be made to coincide with our actual overheads, along with the volume of unwell or injured patients we treat. We do however aim to keep our prices for existing Members fixed until at least 2030; with the exception of Club Pro packages (simply because the prices of every day pet food and supplies rise on a very regular basis).

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Will the National Pet Health Service make normal veterinary practices redundant?

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Absolutely not! We hope to work with practices all over the UK to ensure the benefits of the NPHS are accessible to all.

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Will there be a need for me to pay for pet insurance if I am a Member?

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At present we do not offer third party liability or death, theft and straying cover; nor do we provide any Membership benefits to breeders of dogs, cats and rabbits. When we achieve PRA and FCA approval (anticipated to be achieved mid 2025) we will then be in a position to add all of these benefits to our Membership packages at no extra cost.

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Why do you not support the breeding of pets?

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Over 10 million animals enter rescue centres around the world, each year.

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What is the difference between the National Pet Health Service and Pet Insurance?

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Although many insurance companies now offer packages with better terms than ever before, they exist to make a profit. The National Pet Health Service is a non-profit organisation. Our overheads will be kept to a minimum and therefore we do not need or want to charge premium prices. We aim to grow on volume of members and donations alone and any money that is made on top of running costs will be spent directly on building and operating more centres to expand our accessibility.

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The main benefits of the NPHS:

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No excesses, limits or additional costs to pay

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Pre-existing conditions are covered

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No age, breed or sex specific restrictions

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Complete veterinary care for any health or dental condition

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All preventative treatment and products provided

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Improved financial accessibility to first class veterinary care

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24/7 appointment booking system

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24/7 surgery availability

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The option to have consultations indoors or outdoors (if circumstances allow)

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Receive detailed information about the health condition, treatment plan or treatment options for your pet

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Designated grief counsellor on site

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And of course, we will continuously work to improve the standards of pet care and animal welfare around the UK, in addition to improving both member and public benefits over the years to come

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The disadvantages of the NPHS:

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Our pricing structure may work out to be more expensive than some insurance premiums

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We do not currently support owner costs relating to the breeding of dogs, cats and bunnies

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We are currently unable to offer insurance related cover options

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We currently only operate from one venue, meaning that some of you may need to travel a considerable distance if you would like to join us. However we have an on site cafe, comfortable waiting areas and outdoor exercise areas for dogs; not to mention that we are based near the town of Keighley, picturesque villages of Oakworth and Haworth and are surrounded by stunning Yorkshire scenery and countless places of interest, should you wish to make the most of your journey!

 

Your goals seem HUGE... are they likely to happen?

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YES! With your help, our goals are absolutely achievable. We plan to have at least 6 centres up and running by the end of 2025.​​

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How many Members does the National Pet Health Service need to succeed?

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There are an estimated 35 million pets and equines in the UK. To succeed we need at least 3% of them to join us (which doesn't sound a lot but actually amounts to just over one million!). When we consider that approximately 4.3 million pets are insured and our long term Membership benefits by far outweigh those that insurance companies typically offer, we are confident that we will surpass the minimum target within 2 years.

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Why do you not offer plans for other types of pet?

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All other types of domestic pet and farm animal are eligible to receive cost price healthcare (subject to availability).

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I have read that many vets are in crisis at the moment. How will your team members be treated?

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Our entire team of veterinary, administration and pet care professionals will be supported and treated with the upmost respect and be offered salaries which meet their expectations. All job roles come with many benefits to include relaxation, fitness and therapeutic opportunities; private space and on site catering. Shifts and schedules are tailored to minimise stress and our on hand support network will help to reduce the emotional burden which is all too familiar within the industry.  

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We operate a "zero tolerance for abuse" policy for all employees and visitors.

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How much does your CEO earn?

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Absolutely nothing!

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How do I apply for a role at your centre?

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You can send your CV and cover letter to: hello@animalmagicfamily.co.uk

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This all sounds great! But what will happen if my pet is seriously unwell or injured?

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We will always do the best we can for your pet, regardless of cost. If there is an option to improve your pets quality of life, then we will do what it takes to achieve that. If we must bear the news that nobody wants to hear, we will do so in privacy and present all available choices to you. As long as your pet is not suffering we will allow you some time to come to terms with the news before the time arrives to say goodbye. We have an on site grief support therapist for those who would find comfort in arranging an appointment; most importantly you will not be alone if the worst happens. 

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We offer a mobile service for euthanasia, therefore you can request for this to be carried out amongst home comforts if the circumstances allow.

 

Perfect Pet Club Membership includes the cost of euthanasia and communal cremation.

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Can I still use my normal veterinary practice?

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You are free to use the veterinarian you usually visit but this will be an additional cost for you to bear. Your pet healthcare Membership benefits are provided directly by our Health & Wellness Centre based at Animal Magic Family Pet Retreat. Some of our team are equipped to provide mobile services, but these will be restricted to equines, livestock and pet owners who are medically housebound.

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If you have any questions or suggestions for improvement or would like to make a donation to help our National Pet Health Service progress, please email us and we will respond as soon as we can. Donations can also be made via PayPal or through our GoFundMe campaign.

 

Any further FAQ's which come in will be added to this section.