Perfect Pet Club | National Pet Health Service | NPHS | Affordable private healthcare for pets | Complete reassurance for pet owners

Terms & Conditions

By joining Perfect Pet Club you agree to be bound by the following terms and conditions:

Schedule of Registration

Read the Terms and Conditions in full (this page).
Read the Constitution of Perfect Pet Club.
Join Perfect Pet Club by choosing the package most appropriate to your requirements.
One of our team will be in touch within 3 working days to register your pet, discuss your benefits and confirm arrangements for any products included in your package.
Your Membership pack will be posted to you within 14 days. It will contain confirmation of your personal benefits and exclusions, contact information for veterinary attention and all advisors; along with your relevant dispatch, payment and renewal dates. Please keep this pack safe for when you need to use it.

Exemption Period

All new Members are exempt from using our veterinary services for 28 days from the date first payment is made. For example, if you make payment on the 1st of the month, you will not be able to use our inclusive veterinary services until the 29th of the month.
During this 28 day period you will need to either continue to use (and pay) your existing veterinary practice, or you are welcome to book into our hospital and be billed as you would at any other veterinary practice. However, you will find that our standard pricing is substantially less.
Once the 28 day period has lapsed, you will then be able to book consultations and procedures with us as you would any other vet; without the additional cost.
This exemption does not apply to any products included or add on's to your Membership package.

Terms of Membership

You must be a Perfect Pet Club Member to use the benefits of our Health & Wellness Centre.
The monthly fee for the Membership package you choose will be taken on the same date each month.
Your regular payments must be maintained to allow continuous access to your Member benefits.
If a payment becomes overdue your pet cannot visit our Health & Wellness Centre; nor will any products be shipped until this payment is up to date.
If a payment becomes 7 days overdue Membership will be cancelled with no reimbursement.
Membership runs from one calendar year from the date of joining and renewal.
Membership fees are evaluated each January and if a price rise is necessary, this will apply from your renewal date.
You have the option to cancel your Membership no later than 30 days prior to your renewal date by emailing hello@perfectpetclub.co.uk
Members must reside in the UK and own at least one pet. If you do not reside in the UK or own a pet, you can still support our organisation by donating to our GoFundMe campaign.
As a Member, it is your responsibility to adhere to your pets vaccination, flea, worming and grooming schedule. If you do not the consequences may include additional payments to cover costs incurred on our behalf. For example, if you allow your pets annual vaccination booster to expire, you will need to pay to restart the course.
As a Member you must keep us up to date with your contact information (address, telephone number and email address).
If your registered pet passes away, please contact us at hello@perfectpetclub.co.uk We can either cancel your Membership or amend the registration details to provide your Membership benefits to an alternative pet.
Members will agree to provide a healthy, hygienic, content and pain-free environment for their pet(s).
We do not condone animal abuse or neglectful ownership. Any Member found to be committing offences of either will have their Membership Package cancelled and be permanently banned from using our Services.
We do not condone the use of any animal for fighting "sports". If we are alerted to any suspicious activities, the Member / owner / keeper will be expected to pay any related veterinary costs in full and may be reported to the local authorities. Membership will subsequently be cancelled with immediate effect.
Dogs must be kept under control when present on our site, out in public and within a secure environment when at home. If any Members dog is found to be causing public nuisance due to their inability to control it, or claims of neglect / abuse are made by a member of the public Membership will be cancelled without reimbursement.
All dog owners must take reasonable measures to prevent hostile behaviour towards people and other animals when out in public. If assistance is needed from a Dog Trainer or Behaviourist, the Member should contact us and we will organise a consultation with one of our partners.
We do not currently support the breeding of small animals.

Terms and Conditions of Service

With the exception of the exclusions listed in your chosen Membership Package, you will not bear any excesses or hidden costs for using our pet healthcare services for the duration of your Membership.
You will not receive any invoices or demands for payment for any services used.
You will receive your regular flea and worm treatment every 3 months from the date you request your first delivery to be dispatched.*
Dental hygiene products will be dispatched in line with the individual usage guidelines for your pet.*
Food and supplies will be dispatched on the first Monday of each month via next day delivery. If you choose to use a brand which dispatches directly to the consumer instead of ourselves, you will be advised of their delivery schedule once this has been organised on your behalf.

* Please follow administration instructions carefully. We will not accept responsibility for the misuse of prescribed products.

Your Membership Benefits

Please refer to the Woof Club, Miaow Club, Hop Club or Neigh Club for a full list of Membership benefits and exclusions.

Your Payment Breakdown - Perfect Pet Woof & Miaow Club Standard Membership (£35.00)

£2.51 will be spent on administration costs, advice services and the price of your chosen dental product.
£1.23 will be used for rehabilitation services.
£8.33 will be spent on your pets routine care (flea, wormer, consultation time and vaccinations).
£22.93 will be allocated to expenses relating to employees, treatment, equipment and marketing.

Your Payment Breakdown - Perfect Pet Woof & Miaow Club Premier Membership (£50.00)

£3.18 will be spent on administration costs, advice services, the price of your chosen dental product and legal expenses
£1.23 will be used for rehabilitation services.
£21.83 will be spent on your pets routine care (flea, wormer, consultation time and vaccinations) and prescription costs.
£22.93 will be allocated to expenses relating to employees, treatment, equipment and marketing.
£0.83 will be allocated to costs relating to dental health.

Your Payment Breakdown - Perfect Pet Woof & Miaow Club Elite Membership (£75.00)

£3.18 will be spent on administration costs, advice services, the price of your chosen dental product and legal expenses
£1.23 will be used for rehabilitation services.
£21.83 will be spent on your pets routine care (flea, wormer, consultation time and vaccinations) and prescription costs.
£22.93 will be allocated to expenses relating to employees, treatment, equipment and marketing.
£0.83 will be allocated to costs relating to dental health.
£25.00 will be forwarded to Animal Magic Family Pet Retreat to cover the costs of emergency boarding, travel, behaviour management and training.

Your Payment Breakdown - Perfect Pet Hob Club Standard Membership (£25.00)

£2.51 will be spent on administration costs, advice services and the price of your chosen dental product.
£1.23 will be used for rehabilitation services.
£8.33 will be spent on your pets routine care (flea, wormer, consultation time and vaccinations).
£12.93 will be allocated to expenses relating to employees, treatment, equipment and marketing.

Your Payment Breakdown - Perfect Pet Neigh Club Standard Membership (£75.00)

£7.50 will be spent on administration costs and advice services
£20.00 will be spent on your equines routine care (wormer, consultation time and vaccinations).
£47.50 will be allocated to expenses relating to employees, treatment, equipment and marketing.

Your Payment Breakdown - Perfect Pet Neigh Club Premier Membership (£100.00)

£17.50 will be spent on administration costs, advice services; the cost of dentistry, prescriptions and legal expenses
£15.00 will be used for equine wellness and rehabilitation services.
£20.00 will be spent on your equines routine care (wormer, consultation time and vaccinations).
£47.50 will be allocated to expenses relating to employees, treatment, equipment and marketing.

Your Payment Breakdown - Perfect Pet Neigh Club Elite Membership (£150.00)

£17.50 will be spent on administration costs, advice services; the cost of dentistry, prescriptions and legal expenses
£15.00 will be used for equine wellness and rehabilitation services.
£20.00 will be spent on your equines routine care (wormer, consultation time and vaccinations).
£97.50 will be allocated to expenses relating to employees, treatment, equipment and marketing.

Using the Pet Health & Wellness Centre

Address: Animal Magic Family Pet Retreat, White Hill, Oakworth, Keighley, West Yorkshire, BD22 0QJ.
Your first annual appointment for your pets health check and vaccinations will be arranged at the time of joining. Subsequent routine appointments will be organised with you at the Centre following your first visit.
If you are concerned about your pets health, please contact the Health & Wellness Centre directly. Our Team Manager will either arrange a face to face appointment or a specialist to call you for a telephone consultation. If your pet needs to visit us urgently and you need to use our emergency pet transport service because you are unable to drive, please inform us of this during your initial contact.
Please arrive for your appointment 5 minutes before your scheduled time. Unless you are visiting our on site cafe please do not arrive earlier than this as parking is limited.
If you have a general question please do not call us. All administration, supplies and legal enquiries are handled via email: hello@perfectpetclub.co.uk

Fair Use Policy

As our pet healthcare service is a non profit organisation we rely on genuine concerns and routine appointments only to ensure our long term success. Misuse of our services will result in the cancellation of you Membership. Misuse is construed as:

Consistently booking veterinary appointments for minor issues which can be treated at home
Consistently contacting our Health & Wellness Centre for issues which can be dealt with by email
Booking veterinary appointments for pets you do not own or pets who have not been registered with us.
Allowing us to commence veterinary care for injuries relating to sport, competition or breeding (with the exception of Perfect Pet Neigh Club Elite Members)
Overexercising your pet and contributing to excessive strain on their limbs
Neglecting and / or abusing your pet

IF YOUR PET IS CHOKING; HAS BEEN SUBMERGED UNDER WATER; HAS AN EYE INJURY OR SUSPECTED ANAPHYLACTIC SHOCK; POISONING, BROKEN BONES, ARTERIAL INJURY (FLOWING BLOOD), HEATSTROKE, COLIC, DIABETIC KETOACIDOSIS, HYPOGLYCAEMIA OR ANY OTHER LIFE THREATENING CONDITION, PLEASE DO NOT WASTE TIME RESEARCHING GOOGLE OR ASKING OTHERS FOR ADVICE. CALL OUR HEALTH & WELLNESS CENTRE AND GET YOUR PET HERE AS SOON AS IS HUMANELY POSSIBLE. IF YOU REQUIRE EMERGENCY TRANSPORT PLEASE STATE THIS WHEN YOU CALL. DO YOUR BEST TO KEEP YOUR PET OR EQUINE CALM. PLEASE DO NOT PANIC.

Complaints & Concerns

For any complaints relating to products, please contact the manufacturer directly. Their contact information will be found on the outer packaging, or in the case of prescription products please read the accompanying leaflet.
If your pet is in need of an alternative medication due to allergic reaction or unsuitability, please contact our Health & Wellness Centre.
Though all products are dispatched on next day delivery, we all know that sometimes delays occur. Therefore please allow 5 working days for your delivery to arrive before contacting the supplier directly or Perfect Pet Club: hello@perfectpetclub.co.uk
If you have any concerns relating to customer service, procedures or veterinary treatment received at our Health & Wellness Centre, please email: hello@animalmagicfamily.co.uk
If you notice any errors on this website please email: hello@perfectpetclub.co.uk

Email communications will be responded to in order of urgency. We aim to respond within 2 hours of receipt but please understand that during busy periods it may take up to 24 hours.

Future updates to our pricing structure, Constitution and Terms and Conditions will be sent via email to all Members. Members will receive a 7 day period from the date of the update to express their desire to cancel their Membership as a result of an amendment not being suitable; thereafter the standard non cancellation policy applies until the next renewal date.

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